FAQ’s
Q: What do you offer over other retailers?
A personable and reliable service that responds, even at weekends and in the evenings. We have a comprehensive knowledge of our products and work alongside you to advise the best solutions. We are relationship driven, not transactional, and don’t use marketing tricks to sell.
Q: What experience do you have in grassroots football?
For over 7 years I coached my son’t team at a local club, closely involved in the running of the whole club. In addition, a partner in the company remains the chair at that club.
Q: How long does delivery take for teamwear and footballs?
Teamwear from order is usually with us within 5 working days, printing is dependent on volume but we will endeavour to meet your deadlines. Oct - Dec are Zeus’ busy months so lead time increases to circa 14-16 days. For sublimated kits lead time is circa 1 month. Initial heat transfer orders are around 3 weeks from order. We carry footballs in stock so deliver in 1-3 days, for bespoke customs made footballs we need to be ordering well in advance, circa 16 weeks.
Q: What makes your footballs different?
We’ve researched and explored the market to provide differentials. Starting with our training ball, we have produced a better quality ball than what is available in the market, at a cheaper price. As we progress through our range the balls increase in quality over their competitors and the savings become more significant. We use the best materials and best manufacturing processes available.
Q: Is there a minimum order quantity for kits or footballs?
There is no minimum order for teamwear or for footballs other than if they are custom designed by you. The minimum order for bespoke footballs is 100.
Q: Can we order a mix of products (footballs, kits, equipment)?
Absolutely. We know club volunteers are short on time, so we can easily bundle your requirements into one order and one invoice.
Q: Do you offer discounts for bulk or repeat orders?
We keep our pricing transparent and competitive at all times, but can add other value for larger orders or repeat business, ie; if you become one of our ‘flagship clubs’.
Q: Can we get samples or size guides before ordering?
We will work with you prior to order to ensure sizing issues are mitigated as much as possible. We have size guides and if we are working with you as a client then we’d be happy to provide samples of sizes for people to try on.
Q: What if there is a problem with our order or we need to return something?
If there is ever an issue, just get in touch. We pride ourselves on immediate support and will always work to resolve any problems quickly.
Q: Who do I contact for support or questions?
You will always have a direct line to our team, including evenings and weekends. Just email hello@golazzogroup.com or call 01625 468533.
Q: How do your payment terms work?
We understand the cashflow challenges clubs face, so in many circumstances we offer flexible payment terms. We will work with you to explore what’s best for both parties.
Q: Can you help with fundraising ideas?
For our club clients who take our teamwear we can create a club shop where parents can buy accessories and apparel, with a commission payable to the club. We have goalkeeper gloves that also pay a commission. We have a referral policy in place that can generate passive funds, and have partnered with an energy solutions company who can both save you money and pay for referrals.
Q: What sponsorship can you provide?
If we provide teamwear for your whole club we can look at sponsorship as part of the package. We ‘gift’ that sponsorship to local community causes, creating a fostering of your community and positive PR.